Return Policy
Last updated: 19/10/2025
At Lyncasa, we want you to love every item you purchase. If you are not satisfied, we’re here to help with returns and refunds in accordance with UK consumer law.
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1. Returns
You may return eligible products within 14 days of delivery.
To qualify for a return:
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase (order confirmation or receipt) must be included.
Certain items, such as perishable goods, personal care items, or custom-made products, may not be eligible for return.
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2. Return Process
To initiate a return:
1. Contact us at [Insert your support email] with your order number and reason for return.
2. We’ll provide instructions and a return address.
3. Once the item is received and inspected, we’ll notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the product is faulty or incorrect.
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3. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive the returned item.
Please note that processing times may vary depending on your bank or card provider.
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4. Exchanges
If you wish to exchange an item for a different product, please contact us within 14 days of receipt.
Exchanges are subject to product availability.
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5. Faulty or Incorrect Items
If you receive a defective or incorrect product, contact us immediately with images of the issue.
We’ll arrange a replacement or full refund at no additional cost.
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6. Non-Returnable Items
• Gift cards
• Sale or clearance items (unless faulty)
• Perishable or hygiene-sensitive goods